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What Does "Status Pending" Mean on Amazon? By Nicole Vulcan, eHow Contributor , last updated June 18, 2014

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If you're a seller that works with the Amazon Payments system, most of the time your orders will be fairly straightforward; a buyer will select an item and provide the proper information to pay for the item. However, there are times when the process takes a bit longer, typically due to a delay in providing payment information. If you're a buyer, you may see that your payment is pending for a short period of time after purchase, but this is just a normal part of the purchase process.

  1. Pending for Sellers

    • In the Amazon Payments system, pending orders are just what they sound like: orders that have not yet been processed. If you see an item listed as "Pending, " do not initiate the shipping process, as you do not yet know if you will receive your payment for that order. Orders that are pending will eventually become either completed or canceled orders, so the best course of action is just to wait it out until the order's status changes.

    Details for Sellers

    • If you see a "Pending" order on your "Manage Orders" screen, you may want to get more details about the order. To do this, click the "Orders" tab and then select "Manage Orders." From there, click "View" or "Order ID" on the item that is pending to see more information about the order.

    Timeline

    • According to Amazon's Order Timeline, orders placed in the Marketplace are set as pending for 30 minutes after the order is placed in order to give the customer time to change their mind about the purchase. During that time, customers can cancel an order without needing to be issued a refund.

    Refunds

    • As a seller, you may occasionally have a customer contact you regarding a pending order, asking for a refund. Since you have not been paid for that item, you should not give them a refund. Instead, Amazon advises you to send the customer to Amazon Payments Customer Service, where agents will be able to cancel the order. If a customer contacts you asking why an order is pending, you can also refer them to Customer Service.

    Nicole Vulcan

    Nicole Vulcan has been a journalist since 1997. She's covered parenting, careers, gardening, fitness and travel for "USA Today Travel Tips, " "OregonLive, " "China Daily" and "Black Hills Woman." Vulcan holds a Bachelor of Arts in English and journalism from the University of Minnesota. She's also a lifelong athlete and is pursuing certification as a personal trainer.

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    Original article published on eHow.com

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